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Northern Bank
Acton, MA | Full Time
$47k-61k (estimate)
1 Month Ago
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Acton, MA | Full Time
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Sales & Service Representative (Acton)
Northern Bank Acton, MA
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$47k-61k (estimate)
Full Time 1 Month Ago
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Northern Bank is Hiring a Sales & Service Representative (Acton) Near Acton, MA

Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution. Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch. Proportion of time spent on the teller line and platform will vary day to day.
ESSENTIAL FUNCTIONS
  • Opens and closes branches.
  • Signs Official checks in accordance with the transaction amount.
  • Provides exceptional service to the Bank's customers regarding daily teller, servicing, and new account transactions; addressing inquiries, understanding/determining needs, and resolving problems.
  • Processes customer transactions in an efficient, accurate and friendly manner.
  • Processes customer transactions in an efficient, accurate and friendly manner.
  • Accurately balances cash drawer daily.
  • Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin.
  • Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank's available products and services.
  • Consistently meets or exceeds sales goals.
  • Provides assistance to other branch employees and assists in training new employees.
  • Follows the Bank's policies and regulatory requirements.
JOB QUALIFICATIONS
  • Excellent communication, sales and customer service skills
  • Basic math skills and the ability to multitask.
  • Strong computer skills, including Word, & Excel,
  • 1-year experience as a Teller or sales and service based position preferred.
  • High School Degree. Associate degree or higher preferred.
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of $2.65 billion with 13 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).

Job Summary

JOB TYPE

Full Time

SALARY

$40k-51k (estimate)

POST DATE

04/29/2024

EXPIRATION DATE

05/18/2024

WEBSITE

nbtc.com

HEADQUARTERS

WOBURN, MA

SIZE

100 - 200

FOUNDED

1960

CEO

JAMES J MAWN

REVENUE

$50M - $200M

INDUSTRY

Banking

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About Northern Bank

Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015. Northern Bank provides businesses and individuals with d ... eposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender. http://facebook.com/northernbankma http://twitter.com/northernbankma Social Media Guidelines: https://www.nbtc.com/customer-service/FAQs/what-are-our-social-media-guidelines-610 More
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